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  • I've never used oil on my skin before. Will it give me spots?
    One of the most amazing things about using plant oils is the incredible balancing effect they have on your skin. Far from giving you spots, most people who use oils find that their skin learns to balance itself, meaning that your face is neither oily nor dry. A very small number of people experience what's known as a 'purge' when they first use an oil cleanser like Purity - where the skin seems to really clear itself out - but this subsides within 7 days and you will be left with glowing skin.
  • I have acne. Can I use plant oils on my skin?
    Yes! Plant oils are incredibly gentle on the skin and are therefore perfect for acne-prone skin. They contain none of the harsh chemicals that can strip skin of its natural oils and therefore cause it to compensate and over-produce oil. We have combined three of our favourite oils - Abyssinian, Black Seed and Jojoba - in our Purity Gentle Cleansing Oil which is suitable for all skin types.
  • Do your products contain preservatives?
    No. Plant oils have a natural shelf life of 2-3 years and therefore do not need to be preserved. Creating small batches means that you can enjoy all of the plant oils' potent benefits while the blend is still young! When it comes to water-based products, however, preservatives are essential to keep the formula fresh and to avoid the risk of bacterial growth. We will be launching a toner and acid in 2024 which will contain a gentle, natural preservative.
  • Can I use the oils to remove my makeup?
    Yes! This is one of our favourite things about plant oils: absolutely nothing stands in their way - not even waterproof mascara! Simply massage 2-4 pumps of oil onto your face and eyes and remove with a warm, wet face cloth. You should cleanse twice to remove any traces of makeup, and nourish the skin.
  • Can I use plant oils on my eyes if I have eyelash extensions?
    No. You should not apply oils directly to your eye area if you have eyelash extensions as you will weaken the glue that fixes the extensions to your lashes. You may still use the oils on your face: just make sure to avoid the eye area and use an oil-free makeup remover instead.
  • Are you planning to create any other products?
    Yes! We have several other products in development which we will be sharing with you soon! Please sign up to our mailing list to find out more.
  • Are your products suitable for sensitive skin?
    Yes. We have many customers with rosacea, psoriasis and skin sensitivity who find great relief in The Noble Apothecary.
  • What happens when your products are out of stock?
    Because we make all of our products in small batches, there are times when we need to catch up with demand. You can be added to our waiting list which will mean that you are given priority when the products are back in stock. You do not have to pay a deposit or pay in full to be added to the waiting list, and you'll receive an email notification which lets you know that the item is back in stock.
  • The website says your products are fragrance free but it has a herbal smell: why?
    'Fragrance free' means that we don't add any additional fragrance to our products, but the ingredients have their own scent which creates a lovely, spa-like skincare experience. The Black Seed oil in Purity has a spicy, grassy scent, and the Helichrysum in Serenity has a sweet, herbaceous and earthy scent.
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